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Think Postgrad Ltd Privacy Statement

At Think Postgrad Ltd we’re committed to protecting and respecting your privacy. This policy relates to the following websites (hereafter referred to as ‘our websites’):

www.masterscompare.co.uk
www.postgraduatestudentships.co.uk
www.thinkpostgrad.com

This policy explains when and why we collect personal information about people who visit our websites, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent by email to answers@thinkpostgrad.com

Think Postgrad Ltd act as the data controller of the personal data you provide through our websites and their subpages. You can browse all of our websites without providing us with your personal data. If you wish to contact the organisations listed on our websites or receive our regular newsletters then we will need your personal information.

Most organisations listing on our websites include a weblink direct to their website and you can use this without the need to provide us with your personal information.

What information do we collect, what is it used for and what do we do with it?

We collect information from you when you subscribe to one of our newsletters, send an enquiry to a university or other education provider, or complete a survey. Unless stated otherwise, the legal basis for processing your data is your consent and this is something you can withdraw at any time (see our contact details at the bottom of all our web pages).

Sending an enquiry to an organisation advertising on our websites (On page data capture form)

Some of our advertising partners request user contact details from their listings. There is some information that you must provide when requesting more details on the opportunities listed on our websites. We need to pass on your name, contact email, current country of residence and nationality. All this information is used by the university to provide you with the best response to your enquiry.

Where is it stored?

We store all email enquiry data securely on our own servers. We may provide access to a copy of your enquiry to the receiving course provider in their secure, password protected account on our websites.
The data submitted in your enquiry is sent to the course provider and/or their data processors and is also securely stored on Think Postgrad Ltd servers. The course provider will respond to your enquiry directly and is responsible for gaining your consent to store or process your data further.

How do we keep your information safe?

We implement a variety of security measures to maintain the safety of your personal information when you submit or access it via our websites. This includes SSL (secure sockets layer) technology to ensure that your information is transmitted safely across the internet. When you submit an email enquiry via our websites it is subject to the same levels of security as any standard email message. This means that the email could be intercepted and read by a third party.

How long do we keep your data?

We will only hold on to your data as long as absolutely necessary, and records are periodically archived.

Can I access my data?

You can choose to get access to your enquiry history by writing to us at answers@thinkpostgrad.com

Registering for one of our newsletters

There is some information that you must provide us with to start receiving our newsletters. We need your name, contact details, current country of residence, nationality, and your education intentions by subject, start date and level. The newsletter you receive will depending on your level of study choices (Masters or PhD).

Where is it stored?

We store all our newsletter subscriber data securely on our own servers. We do not pass on your contact details to any third party, unless legally required to do so.

How can I opt out or change my subscription preferences?

You can opt out of our newsletters or change your subscription preferences by clicking the link at the bottom of any email you receive from us.

How do we keep your information safe?

We implement a variety of security measures to maintain the safety of your personal information when you submit or access it via our websites. This includes SSL (secure sockets layer) technology to ensure that your information is transmitted safely across the internet. You can access your preferences relating to our newsletter service without the need for a password by means of an encoded link included in our communications to you. If you wish you may add a password to your account to add a further layer of security.

How long do we keep your data?

We keep your newsletter subscription active only for as long as absolutely necessary, after which your details will be archived and then removed.

Can I access my data?

You can edit or update your data at any time by clicking the link at the bottom of any email you receive from us.

Completing a survey

Occasionally we may give visitors to our websites or those who have signed up to our newsletter the chance to take part in relevant surveys. Typically, a survey will ask for some brief demographic details and will then go on to ask about your opinions and intentions relating to education choices. All survey data will only be processed anonymously.

If you consent to take part in further research, then we will ask you to supply contact details to allow us or our data processor to contact you. If there is an incentive for completing the survey (such as the chance to win an online gift voucher), then you will also have the opportunity to supply an email address, this email address will only be used to contact you to let you know whether or not you have won the incentive.

Where is it stored?

We use industry standard and widely trusted survey platforms such as SurveyMonkey.com. You can see SurveyMonkey’s privacy policy at https://www.surveymonkey.com/mp/legal/privacy-policy/.

Access to raw survey data is password protected. Visit https://www.surveymonkey.com/mp/legal/privacy-policy/ for the SurveyMonkey privacy policy.

How to delete your account?

Please contact us at answers@thinkpostgrad.com

Client Customer Data

If you are an advertising partner, we may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and yourself.

The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications, and promoting our products and services to customers. The legal basis for this processing is the proper management of our customer relationships.

Visiting our websites / Cookie Policy

We use technologies such as cookies to customise content and advertising, to provide social media features and to analyse traffic to our websites. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

When you first visit our websites a direct link to this section of our Privacy Policy is provided. By continuing to use our website you consent to Cookies being used, however you may choose to use our sites without cookies (click here to see how). Not all the functions of our websites will work with cookies disabled.

What are ‘cookies’?

Cookies are a small piece of information placed on your computer’s hard drive via your web browser to enable the sender to identify, authenticate and maintain specific information about how users behave. Cookies make using the website’s facilities quicker, easier and more convenient as well as allowing registered users to be presented with a personalised version of the site.

Our sites use first-party and third-party, session and persistent cookies, tags and other similar technologies as a means of collecting non-sensitive information on general website usage so that we may improve your experience on our website.

How do our web sites use cookies?

Cookies enable us to identify you when you’re logged in, or which device you are using. They are important to improve your experience on our websites. We use the following types of cookies;

  • ‘Strictly Necessary‘ cookies let you move around the website and use essential features such as our searches and our logged-in areas.
  • Performance‘ cookies collect information about how you use our website e.g. which pages you visit.
  • Functionality‘ cookies are used to provide our core services or to save settings to improve your visit.

A visit to a page on our websites may generate the following types of cookie:

Navigation cookies

This type of cookie remembers where you’ve been on our websites and what you’ve searched for so the things like pressing the ‘back’ button on your browser will work properly. They are also used to record any courses that you shortlist.

Anonymous analytics cookies:

Every time a user visits our websites, Google Analytics generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell Google Analytics if you have these cookies, and if you don’t, it will create a new one. This allows us to count metrics such as the number of unique users we have, how many pages each user visits and how often. These cookies are not used to identify individuals and are used only to generate statistics.

Login cookies

When you login to our websites, we set a cookie that recognises whether you are logged in or not.

Third-party cookies

Google plans to phase out of third-party cookies in Chrome. The browser supports the tracking technology until at least the second half of 2024.
https://blog.google/products/chrome/update-testing-privacy-sandbox-web/

User Experience Cookies

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

We use a selection of analytical tools in order to better understand our users’ needs and to optimize this service and experience. These services helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).

Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: – https://www.hotjar.com/policies/do-not-track/

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. Be aware that if you turn off cookies some of the functions on our websites will no longer work, however you will still be able to send enquiries to organisations listing on the websites. Most browsers allow you to change your cookie settings. These are usually found in the ‘preferences’ or ‘options’ menu of your web browser. Use the ‘Help’ option in your browser for more details.

Do we disclose information to outside parties?

We do not sell transfer or otherwise transfer to third parties except under the following circumstances. If you send an email enquiry via our website, then your details are transferred to the educational institution you are corresponding with. We may release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Will we transfer your information outside of Europe?

When you contact a university outside of the EU/EEA then your enquiry data will be passed to them. Data protection rules outside of the EU/EEA vary.

For more detailed information on these Data Protection rights visit:

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you would like to exercise any of these rights in relation to the Think Postgrad Ltd use of your data, please contact: answers@thinkpostgrad.com

You also have the right to complain to the Information Commissioner who is the regulator for data protection in the UK: https://ico.org.uk/global/contact-us/ or use their Helpline on 0303 123 1113.

Thank you for using our web sites.

Published October 2023